How do I choose a size?
Check the size chart on the product page before ordering. Compare the measurements with an item you already own. Product dimensions and fit vary by style.
When will my order arrive?
Production and shipping times vary by product and fulfillment partner. Review the delivery options and charges at checkout and our Shipping Policy. Delivery estimates are not guarantees.
Can my order arrive in separate packages?
Yes. Items produced by different fulfillment partners may ship separately. Tracking information is provided as shipments become available.
Can I return an item or change its size?
Our made-to-order items are not eligible for standard size, color, or preference exchanges. See the Refund Policy for eligibility and claim requirements.
What if an item arrives damaged, defective, or incorrect?
Use our Contact Us form. Include your order number, contact email, a description of the issue, and clear photos of the item and shipping label. Review the claim deadline and full requirements in the Refund Policy.
Who pays return shipping? Are there return fees?
For approved damaged, defective, misprinted, or incorrect-item claims, Suntrybe covers any required return shipping and charges no restocking or return-processing fee. Some claims can be resolved from photos without a return; contact us before mailing anything. Standard size, color, or preference returns are not accepted. If we approve a goodwill exception, the customer pays actual return shipping unless we agree otherwise in writing; we confirm all terms in advance. See our Refund Policy for full details.
How should I care for my purchase?
Follow the care instructions on its product page and label. Materials and cleaning methods differ between apparel, drinkware, blankets, and accessories.
How can I contact Suntrybe?
Visit Contact Us for order and product questions.