Shipping policy

Last Updated: October 10, 2026

This Shipping Policy applies to physical-product orders placed through Suntrybe.com, operated by Suntrybe Supply Co. LLC.

Production and Fulfillment

Products may be made to order, personalized, stocked, or fulfilled by Suntrybe or third-party manufacturers, print-on-demand partners, warehouses, and logistics providers. Production and fulfillment arrangements vary by item and may change as our catalog grows.

Made-to-order products require production time before shipping. Product pages and checkout provide available item-specific information. Minor variations within the described product specifications may occur; product images and mockups are illustrative.

Processing and Delivery Estimates

Processing or production time and carrier transit time are separate unless an estimate expressly includes both. Timelines depend on the item, destination, carrier, availability, order volume, and fulfillment capacity. Business days generally exclude weekends and holidays. Estimates are not guaranteed arrival dates.

We must have a reasonable basis for the shipment time we advertise. If we cannot ship within the stated time, or within 30 days when no shipment timeframe is stated, we will notify you, explain the delay and available revised timing, and provide the option to consent to the delay or cancel the unshipped merchandise for a prompt refund as required by applicable law. If we cannot fulfill an order, we will cancel it and refund the applicable payment.

Shipping Rates and Offers

Available destinations, delivery options, shipping charges, and applicable taxes are displayed at checkout. Options may vary by item and fulfillment provider. Any free-shipping threshold, geographic eligibility, exclusions, and promotion conditions are those disclosed for the offer when you order. Unless the offer states otherwise, an advertised order-value threshold is calculated after discounts and before taxes. Free standard shipping does not include paid upgrades.

Tracking and Separate Shipments

Tracking is provided when available. A shipping label may be created before the carrier receives the parcel, and carrier scans may take time to update.

Items in one order may be produced and shipped separately, arrive on different dates, and have different tracking numbers. Shipping charges for the available delivery options are shown at checkout.

Shipping Coverage and Restrictions

We currently accept orders for supported delivery destinations within the United States. Availability depends on the product and fulfillment provider. Delivery to Alaska, Hawaii, US territories, PO boxes, and military addresses is available only when supported for the selected items and offered at checkout. We may cancel orders we cannot fulfill and refund the applicable payment.

If international shipping is offered in the future, supported destinations and charges will be disclosed before purchase. Customs duties, import taxes, or handling charges may apply; responsibility for those charges will be stated in the applicable offer or checkout information.

Delays

Carrier disruptions, severe weather, holidays, labor disputes, supply interruptions, and other events beyond our control may affect timing. Contact us if tracking appears stalled. These circumstances do not remove our obligations to notify you of shipment delays, obtain consent where required, or provide legally required refunds.

Damaged, Defective, or Incorrect Items

Items that arrive damaged during transit, defective, or incorrect due to a fulfillment error are reviewed under our Refund Policy. Report the issue within 30 days of confirmed delivery, or within 30 days of the last carrier tracking scan if delivery is unconfirmed. Include your order number and clear photos, and retain packaging and shipping labels when relevant.

Lost, Stolen, or Misdelivered Packages

Contact us if your parcel appears lost or was marked delivered but cannot be found. We can review the tracking and available next steps. Our voluntary policy excludes refunds, replacements, or store credit for lost, stolen, or misdelivered packages, except where required by applicable law. This exclusion does not apply to eligible transit-damage claims or legally required remedies for unshipped orders.

Incorrect or Incomplete Addresses

Check your shipping address carefully before ordering. Contact us promptly if it needs correction; changes may not be possible after production or shipment begins. Our voluntary policy excludes remedies for an incorrect or incomplete address supplied at checkout. Additional shipping charges may apply to an authorized reshipment when available, subject to applicable law.

Policy Updates

We may update this policy as our products, providers, destinations, and operations change. The version and offer terms applicable when you placed your order govern that order, subject to applicable law.