Shipping policy

SHIPPING POLICY

Last Updated: 09/12/2026

This Shipping Policy applies to all orders placed through SUNTRYBE SUPPLY CO. / SUNTRYBE.COM

 

PRINT-ON-DEMAND AND FULFILLMENT DISCLOSURE

Many products sold through this website are made to order and fulfilled using third-party print-on-demand and logistics partners.

Because these items are produced individually after purchase:

  • Production begins only after an order is placed
  • Minor variations in color, size, alignment, or finish may occur
  • Product images and mockups are for illustrative purposes only
  • Processing and delivery times are estimates and not guarantees

Fulfillment partners may change at any time without notice.

 

ORDER PROCESSING

Orders require production and processing time prior to shipment. Processing times vary depending on product type, order volume, fulfillment partner capacity, and availability.

All processing times are estimates only and are not guaranteed.

 

SHIPPING TIMES

Shipping times vary based on destination, carrier, fulfillment provider, and external conditions.

Any estimated delivery timeframes provided are for reference only and do not constitute a guarantee.

 

TRACKING INFORMATION

Tracking information may be provided when available. Carrier updates may be delayed, incomplete, or inaccurate.

 

INTERNATIONAL SHIPPING AND CUSTOMS

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These fees are the responsibility of the customer and are not included in the purchase price unless explicitly stated.

 

DELAYS AND FORCE MAJEURE

We are not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Labor disruptions
  • Supply chain / supplier or manufacturer cancellation, interruptions or delays
  • Acts of God, Mother Nature, Supreme Being or Alien
  • Changes to Local, State, Federal Law or Executive Order

 

LOST, STOLEN, OR DAMAGED PACKAGES

We are NOT responsible for lost, stolen, mis-delivered or packages damaged after leaving the manufacturer/supplier/vendor.

If an order arrives damaged or appears to be lost in transit, contact us within 30 days of delivery or expected delivery so the issue can be reviewed.

Any replacement or resolution is at our sole discretion and may be subject to the fulfillment provider’s review and eligibility criteria.

 

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for reshipment, if available.

 

PARTIAL SHIPMENTS

Orders containing multiple items may be produced or shipped separately depending on fulfillment partner logistics.

 

SHIPPING RESTRICTIONS

Certain products may have shipping restrictions based on destination, carrier limitations, or local regulations.

We reserve the right to cancel or refuse orders where shipping is not feasible.

 

POLICY UPDATES

This Shipping Policy may be updated at any time without prior notice. Changes take effect upon posting. Please check our policies regularly to stay up to date.

 

CONTACT INFORMATION

For shipping-related questions:

Email: customercare@suntrybe.com

Subject: Shipping

Website: SUNTRYBE.COM