Refund policy

RETURN & REFUND POLICY

 

Last Updated: 09/16/2026

 

Thank you for shopping with SUNTRYBE / SUNTRYBE SUPPLY CO. ("we," "us," or "our"). Please read this Return & Refund Policy carefully before making a purchase from SUNTRYBE.COM (the "Site").


1. RETURNS SUMMARY

Our store carries both custom made-to-order apparel and physical hard goods (such as mood stone jewelry and accessories). Returns, replacements, or refunds are accepted only for items that arrive defective, damaged during transit, or incorrect due to a fulfillment error.

 

  • Issues must be reported within 30 days of delivery (or within 30 days of the last known carrier tracking update if delivery is not confirmed).
  • A valid order number is required for all claims.
  • Clear photo evidence of the defect or damage is required. 
  • Returns are not accepted for size, color, or style selection errors. Please refer to product size charts prior to ordering.
  • Returns are not accepted for carrier delays, stolen packages after carrier delivery confirmation, or incorrect addresses provided at checkout.

2. PRODUCT-SPECIFIC CONDITIONS

Made-To-Order & Apparel Items

Because custom apparel and print products are produced specifically upon purchase, all sales are final. We do not accept returns or exchanges for buyer's remorse, wrong size selection, or slight variations in print placement.

 

Jewelry, Accessories & Mood Stones


  • Temperature Sensitivity: Mood stones contain thermochromic elements that shift colors in response to body heat and ambient temperature. Dynamic color changes or ambient temperature variations are expected product features and are not considered manufacturing defects.
  • Water & Moisture Damage: Mood stone jewelry and plated accessories must be kept away from water, steam, high humidity, soap, hand sanitizer, and harsh chemicals. Damage caused by moisture exposure or improper care voids all return and replacement eligibility. 

3. ELIGIBLE CLAIM CONDITIONS

To qualify for a replacement or refund, your claim must meet the following criteria:

 

  • The issue is reported within 30 days of delivery (or 30 days from the last tracking update if unconfirmed).
  • The item is unused, unwashed, and in its original received condition.
  • Clear photos showing the defect, misprint, or shipping damage are submitted.
  • Original packaging is retained for inspection upon request.

We reserve the right to deny any claim that does not meet these criteria or shows evidence of post-delivery misuse or improper care.

 

4. REFUNDS AND REPLACEMENTS

If your claim is approved, we will provide one of the following options at our sole discretion:

 

  • A replacement item shipped to you at no extra cost.
  • A refund for the affected item, issued strictly to the original payment method.

Note: Original shipping charges are non-refundable unless the item arrived damaged or incorrect due to a fulfillment error.


5. EXCHANGES

We do not offer exchanges for size, color, or personal preference across any of our product lines. Please review sizing guides and product specs carefully before finalizing your order.


6. NON-RETURNABLE ITEMS & VOID CONDITIONS

The following items and conditions are strictly non-refundable and non-returnable:

 

  • Custom, personalized, clearance, or final sale items. 
  • Gift cards and digital downloads.
  • Mood stones or jewelry damaged by water exposure, chemicals, drops, or normal wear and tear. 
  • Orders shipped to an incorrect or incomplete shipping address entered by the customer.
  • Packages marked as delivered by the shipping carrier that are subsequently lost or stolen.

7. THIRD-PARTY FULFILLMENT & RETURN AUTHORIZATION

Products may be shipped directly from our warehouse or produced by third-party fulfillment partners (such as Printify or Printful). All claims and requests must be directed strictly to SUNTRYBE customer support.

 

Do not attempt to ship items back to the return address listed on your package or contact fulfillment partners directly. Unapproved returns sent without prior authorization will not be processed or returned.


8. HOW TO FILE A CLAIM

To report a damaged, defective, or incorrect item, contact our support team:

 

  • Brand Name: SUNTRYBE SUPPLY CO.
  • Email: customercare@suntrybe.com
  • Subject Line: Return Claim - Order # [Insert Order Number]
  • Required Details: A description of the issue, your order number, and attached photos displaying the item, the flaw, and the original packaging label.

9. POLICY UPDATES

We reserve the right to modify or update this policy at any time. Any changes will take effect immediately upon being posted to SUNTRYBE.COM with the revised date.