Refund Policy

Last Updated: October 10, 2026

Thank you for shopping with Suntrybe Supply Co. LLC ("we," "us," or "our"). Please review this policy carefully before making a purchase from SUNTRYBE.COM (the "Site").

1. RETURNS SUMMARY

This policy applies to products sold through Suntrybe.com, including apparel, accessories, home goods, and other merchandise as offered. Products may be made to order, customized, or stocked. Returns, replacements, or refunds are accepted for items that arrive defective, damaged during transit, or incorrect due to a fulfillment error. We do not accept standard returns for buyer remorse, sizing, color, or style preferences, unless a different policy is expressly stated for the item before purchase or required by applicable law.

  • Issues must be reported within 30 days of confirmed delivery (or within 30 days of the last carrier tracking scan if delivery is unconfirmed).

  • A valid order number is required for all claims.

  • Clear photo evidence of the defect, misprint, or transit damage is required for processing.

  • Returns and exchanges are not accepted for sizing, color, or style selection errors. Consult product size charts and dimension specifications prior to ordering.

  • Carrier delays alone do not qualify for a defect claim. We do not offer voluntary refunds, replacements, or store credit for packages lost, stolen, or misdelivered, or for incorrect addresses supplied at checkout, except where required by applicable law. This exclusion does not apply to eligible transit-damage claims or our obligations for orders we cannot ship; see our Shipping Policy.

2. PRODUCT-SPECIFIC CONDITIONS

Made-To-Order, Custom, and Apparel Items

Where offered, made-to-order apparel, printed goods, and personalized items are produced for the purchaser. They are final sale for buyer remorse, sizing, color, or style changes. Minor variations within the product specifications are not defects. Final-sale status does not exclude eligible claims for defects, transit damage, or fulfillment errors.

Jewelry, Natural Materials, and Specialty Accessories (Where Offered)

  • Temperature Sensitivity: Mood stones contain thermochromic elements that shift colors based on body heat and ambient temperature. Dynamic color transitions and ambient fluctuations are natural product characteristics, not manufacturing defects.

  • Natural Mineral Variations: Intention stones and natural materials feature organic variations in color, banding, shape, and texture. These natural characteristics are not considered defects.

  • Water & Moisture Damage: Mood stone jewelry and plated accessories must be kept away from water, steam, humidity, hand sanitizer, lotions, soaps, and harsh chemicals. Moisture exposure or improper handling voids claim eligibility.

Personalized Keepsakes and Fragile Goods (Where Offered)

Where offered, personalized or custom-assembled keepsakes and fragile goods cannot be returned for preference changes. Items that arrive defective, broken, damaged during transit, or incorrect due to a fulfillment error remain eligible for review under this policy.

3. ELIGIBLE CLAIM CONDITIONS

To qualify for a replacement or refund, claims must satisfy the following criteria:

  • Reported within 30 days of carrier delivery (or 30 days from the last tracking scan).

  • Keep the item in its received condition and stop using it once you discover a problem. Damage caused by use, washing contrary to care instructions, alteration, or misuse is not covered. Reasonable inspection does not by itself invalidate a claim for an existing defect.

  • Clear photographic evidence showing the defect, transit damage, or incorrect item is provided.

  • Original product packaging and shipping labels are retained for carrier inspection upon request.

Damage caused by post-delivery use, wear, modification, or failure to follow the product's care instructions is not eligible. These exclusions do not remove rights that cannot be excluded under applicable law.

4. RESOLUTIONS AND REFUNDS

Upon verification of an eligible claim, we will explain the available resolution. We may offer a replacement at no additional cost or a refund; store credit is an option only if you agree. Where a refund is legally required, store credit or a replacement will not substitute for that refund without your agreement.

  • Store credit issued via digital gift card if you agree to that resolution.


  • A refund of the amount paid for the affected item, including applicable refunded taxes, is issued to the original payment method within 3 to 5 business days of approval, or sooner where required by law. Your bank or payment provider may take additional time to post the funds.


  • A direct replacement item shipped at no additional cost.

Note: Original shipping charges are non-refundable unless the issue resulted solely from a fulfillment error or carrier transit damage verified by our team.

5. EXCHANGES

We do not offer standard exchanges across our product catalog for size, color preference, or style changes. Verify measurements and descriptions carefully prior to checkout. 

6. NON-RETURNABLE ITEMS & VOID CONDITIONS

The following exclusions apply to voluntary returns and claims, except where this policy expressly allows a defect, transit-damage, or incorrect-item claim or applicable law requires a remedy:

  • Custom, personalized, clearance, and final-sale items returned for preference, sizing, color, or style changes. Eligible defects, transit damage, and fulfillment errors remain covered.

  • Gift cards and digital products, if offered, are not returnable for buyer remorse or cash redemption except where required by law. Report delivery, access, or fulfillment problems to us for review.

  • Products damaged by misuse, drops, improper care, exposure contrary to the product's instructions, or normal wear and tear.

  • Shipments misdelivered by the shipping carrier, misdelivered due to an invalid or incomplete address supplied at checkout, or returned to sender.

  • Parcels marked as delivered by the postal carrier that are subsequently missing, lost, or stolen.

  • Any claim requesting compensation, replacement, or refund for items that were misdelivered or stolen.

7. THIRD-PARTY FULFILLMENT & RETURN AUTHORIZATION

Products may be produced or shipped by Suntrybe or third-party manufacturers, print-on-demand partners, warehouses, or logistics providers. Submit claims to Suntrybe through Contact Us or customercare@suntrybe.com. Supplier arrangements may change; this policy remains your store claim process.

Do not attempt to ship items back to the return address printed on your parcel or contact print facilities directly. Items sent back without prior authorization cannot be tracked by our team and are ineligible for a refund or replacement.

8. HOW TO FILE A CLAIM

To report a damaged, defective, or incorrect item:

  1. Contact us through Contact Us or email customercare@suntrybe.com.

  2. Include your order number, contact email, a description of the issue, and clear photos of the defect, damage, or incorrect item. Include photos of packaging and shipping labels when relevant. If the form does not accept attachments, email the photos with your order number.

  3. Our support team will review submissions within 3 to 5 business days and provide instructions if the claim is approved. Do not return an item until we provide authorization and the correct return destination.

9. POLICY UPDATES

We may update this policy as our products and operations change. Updates apply to orders placed after the revised policy is posted; the policy applicable when you placed your order governs that order, subject to applicable law.


 

Return Shipping and Fees

Clarification effective October 20, 2026.

For an approved claim involving an item that arrived damaged, defective, misprinted, or incorrect due to a fulfillment error, Suntrybe covers any required return shipping. If we require the item back, we will provide a prepaid return label or arrange collection at no cost to you. We do not charge a restocking or return-processing fee for an approved claim.

Some claims can be resolved using photos without a physical return. Keep the item and packaging until we confirm whether a return is required, and do not ship anything back before receiving our authorization and instructions.

Standard returns or exchanges for buyer remorse, incorrect size or color selection, or style preferences remain unavailable. If we expressly approve a goodwill exception, you are responsible for the actual return-shipping cost unless we agree otherwise in writing. We will confirm the return destination, shipping arrangements, and refund or exchange terms before you send the item. No restocking or return-processing fee applies. Any replacement shipping charge will be disclosed and agreed before proceeding. These terms do not limit rights or remedies required by applicable law.